Work Experience
Apple Inc.
October 2024 - present
Product Zone Expert
As a Product Zone Expert, I specialize in diagnosing and resolving complex software and hardware issues using tools like Apple Configurator and Mobile Genius. I facilitate seamless customer transactions through EasyPay POS and ensure floor readiness by managing product updates. Collaborating with carrier services such as Rogers, Bell, and Telus, I actively troubleshoot and resolve connectivity issues while mentoring team members to enhance their technical skills and problem-solving abilities. Beyond technical support, I guide frameworks like SwiftUI and UIKit, fostering a culture of collaboration, technical excellence, and customer-centric service that aligns with Apple’s core values.
- Apple Configurator
- Mobile Genius
- SwiftUI
- UIKit
- EasyPay POS
- Rogers
- Bell
- Telus
Apple Inc.
June 2024 - present
At Apple, I craft immersive training programs that empower teams to excel with technologies like Apple Vision Pro. Leveraging tools like Xcode and visionOS SDK, I bridge the gap between complex technical concepts and practical applications. My role also involves optimizing product launches by managing scheduling systems and resolving logistical challenges.
- Apple Vision Pro
- visionOS SDK
- XCode
Apple Inc.
June 2023 - June 2024
Business Account Manager
Combined my technical expertise with strategic thinking to drive client success. Leveraging Apple CRM for workflow optimization and transaction processing, I enhanced customer engagement and achieved a 4.8% conversion rate, generating over $53,000 in two weeks. I utilized Interact to manage and monitor customer calls, ensuring seamless communication and follow-up. I engaged directly with customers on the floor, using EasyPay POS for efficient transactions. My contributions also included implementing wallet pass solutions to streamline client onboarding and improve the overall customer experience.
- Apple Customer Relationship Management (CRM)
- Interact
- EasyPay POS
Apple Inc.
April 2022 - October 2024
Product Zone Specialist - Apple Inc.
I excel at combining technology and customer engagement by efficiently resolving software and hardware challenges using tools like Apple Configurator and Mobile Genius. Additionally, I utilize EasyPay POS for seamless transactions and leverage Plano to update and manage damaged or misplaced products while ensuring the floor is restocked promptly. I also work with carrier services such as Rogers, Bell, and Telus to connect customers with their providers, enhancing their overall experience.
- EasyPay POS
- Plano
- Rogers
- Bell
- Telus
Sheridan College
January 2022 - April 2022
Program Tutor
As a tutor, I guided students through hands-on coding sessions in languages like Java, C, C#, Kotlin, JavaScript, and Swift, fostering their understanding of both foundational and advanced concepts. My approach combined technical coaching with real-world project insights, incorporating frameworks such as Spring Boot, ASP.NET, and .NET MAUI. Whether it was front-end development with HTML/CSS or back-end solutions using Kotlin and C#, I ensured every student gained confidence and practical skills. To support their learning, I utilized industry-standard tools, including Eclipse, Xcode, Android Studio, and Visual Studio Code, providing a well-rounded technical foundation tailored to their needs.
- Java
- C
- C#
- Kotlin
- Swift
- SpringBoot
- ASP .NET
- .NET MAUI
- HTML/CSS
- JavaScript